Most start-up businesses don’t typically require private branch exchange (PBX) systems until they’ve expanded to a certain larger extent. Bigger companies occupy several staffs that may need to keep in touch often with one another, so more communication technologies are equipped. Currently, PBX systems are used to enhance communication within and without wide workspaces. They come in various brands and functionalities that it can become tricky to know which type suits your organization best. However, the rest of this article discusses the top five PBX systems and features that one can conveniently pick from.
3CX
This is the popular software-based private branch exchange product that operates on Windows, Linux, and Raspberry. The IP business phone system supports standard SIP that allows extensions to conduct calls via VoIP or PSTN services. 3CX can also be accessed and managed via a web-based console, softphones, and smartphones (iOS and Android) with communication features such as chat, call conference (audio and video), CRM integration, and voicemail/fax to email. The PBX software is relatively affordable, offering features that are worth its price. The dynamic phone system is ideal for any remote work condition and can conduct heavy volume call situations. It may not work properly when there is fair internet quality and it has a clumsy web-meeting function compared to Zoom or Hangout.
Cisco
This company offers a wide range of business phone functions that can be hosted in the cloud or on-premises. It provides support solutions for larger organisations to handle thousands of employees for customer communication processes. Cisco’s unified communications system provides easy configuration particularly for calling, mobility, and collaboration features that an organization might need. This VoIP PBX helps to establish a strong and effective technology for keeping in touch with customers via its contact centre services. In essence, the company’s telephone operation system offers a great method for connecting staff and potential clients as its satellite offices utilize a built-in IP that is cost-effective with minimal internet costs while enhancing connectivity.
Mitel
This is a robust unified communications system that suits businesses from small to large scales. It has a powerful deployment performance available on-premises or in Cloud. The various plans that Mitel offers make it more favorable as it provides flexible features that increase according to your company’s growing capacity. Mitel’s extensive contact centre solution employs useful features such as call routing, call queuing, CRM integration, interactive voice response (IVR), and more. Its comprehensive call selection and collaboration host a broad range of functions including auto-attendant call screening, call transfer/hold as well as being able to dial by name or extension. It is also available for smartphones (iOS/Android) including a softphone for handling calls from any computer. The telephone system limits the number of allowable call participants compared to popular PBX/VoIP systems.
